Astral Internet respects your private life by following this code. Our agents will only ask you the strict minimum personal information.
The translated versions of the texts below are only provided as a convenience to facilitate reading and understanding of the original versions in French. In the event of a dispute or conflict, the French-language versions of the legal agreements and policies govern our relationship and will prevail over the conditions set forth in any other language.
Astral Internet respects your privacy
Astral Internet is committed to protecting your personal information in compliance with Quebec’s Bill 25 and Canadian privacy regulations. This policy explains how we collect, use, disclose, and protect your personal information.
Collection of Personal Information
We collect only the personal information necessary to provide our products and services. This information may include your name, address, email, phone number, billing information, and other relevant data. We collect this information when you interact with us via phone, email, online, or in person.
Use of Personal Information
Your personal information is used to:
- Provide and improve our products and services
- Respond to your inquiries
- Send you important information about our services
- Enhance our website and service offerings
- Comply with legal and regulatory obligations
Disclosure of Personal Information
We do not sell or share your personal information with third parties, except in the following cases:
- With your explicit consent
- To comply with legal or regulatory obligations
- To protect the safety, rights, and property of Astral Internet, our customers, or the public
Retention and Destruction of Personal Information
We retain your personal information only for as long as necessary for its intended use or as required by law. After this period, your information will be securely destroyed or anonymized for statistical purposes.
Security of Personal Information
Your personal information is protected by appropriate security measures, including encryption technologies and strict control procedures, to prevent unauthorized access, disclosure, alteration, or destruction of your data.
Specific Commitments Related to Web Hosting (Bill 25)
Astral Internet acts as a web hosting provider for its clients, who remain solely responsible for the content and personal information they choose to host on our servers.
As part of its obligations under the Act Respecting the Protection of Personal Information in the Private Sector (Bill 25), Astral Internet undertakes to:
- Not use, access, or process hosted personal information for purposes other than the technical provision of the hosting service.
- Inform the affected client immediately in the event of a confidentiality incident involving hosted data.
- Offer full cooperation to any client wishing to conduct a compliance audit, as long as it concerns the infrastructure or services under Astral Internet’s responsibility.
Consent
We obtain your consent before collecting, using, or disclosing your personal information, except in specific situations where the law permits or requires it. You can withdraw your consent at any time, subject to legal or contractual restrictions.
Secure Browsing on Our Website
Our website uses SSL encryption technology to protect your personal information during online transactions. We also use cookies to enhance your user experience. You can configure your browser to refuse cookies, but this may affect your browsing experience.
Access and Correction of Your Personal Information
You have the right to access your personal information held by Astral Internet and to request corrections if there are inaccuracies. To exercise these rights, please contact us with sufficient proof of identity.
Comments and Complaints
If you have concerns about our compliance with this policy or applicable laws, you can file a complaint with our Privacy Officer. We will investigate all complaints and take appropriate action. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.
Contact Us
For any questions or requests regarding this privacy policy, please contact our Customer Service.
Last Modified : June 4, 2024.